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Cancellation Insurance

Providing peace of mind with our market-leading COVID insurance

In partnership with our insurance provider, Endsleigh, we have arranged an insurance package tailored specifically for our guests during the COVID pandemic.

Most insurance policies will not cover COVID-related incidents so we are pleased to be able to offer this to our guests.

If you or any of your party cannot travel due to a recent positive COVID test, have been told to isolate due to track and trace notifications, or have unexpectedly been made redundant, this optional insurance will have you covered.

The cover will ensure you are refunded the cost of your missed holiday up to the specified limit, should you need to cancel your trip for the above COVID-related incidents, and also a number of other reasons.

Policy benefits

This will cover you for situations such as:

  • You or a party member has a future positive COVID test and therefore cannot travel
  • You or a party member has to self-isolate due to track and trace requirements and therefore cannot travel
  • You are unexpectedly made redudant
  • Any other covered illnesses or accidents that prevent you from travelling

Cover is for a period of time from 1 day up to 2 years, for travellers aged 79 or under, and there is a policy excess of £50.

It is an advantage to take out your travel insurance at the time of booking your trip, as cover will commence for pre-departure cancellation from the date you are accepted for cover. This will, therefore, provide cover should you have to cancel your trip for an insured reason such as illness or serious accident preventing you from travelling.

We hope this provides comfort and peace of mind, so you can look forward to your trip without any concerns.


How much is cover?

We provide 3 different limits of cover:

Holiday Cost (and therefore value of cover)
Up to £1,000 Up to £2,000 Up to £4,000
Cancellation Insurance Cost £49 £79 £149

The single premium includes IPT (Insurance Premium Tax), currently at 20%, and is valid from the date of issue of the certificate until the end of your holiday.

The cover is for UK residents only and covers travellers up to 79 years of age.

Your certificate of insurance will be sent to you by email along with the rest of your documents for travel. Alternatively, please, let us know if you require a paper copy to be sent via post.

Please read the terms and conditions carefully if you would like to know exactly what is covered.


Who am I insured with?

Quality Cottages is working in partnership with Endsleigh to offer our guests a policy which has been specifically designed to meet their requirements prior to and whilst on their trip.

Quality Cottages is an appointed representative of Endsleigh Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Endsleigh Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. This can be checked on the Financial Services Register by visiting its website at www.fca.org.uk/register. Endsleigh Insurance Services Limited. Company No. 856706 registered in England at Shurdington Road, Cheltenham Spa, Gloucestershire GL51 4UE.


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Purchased Cancellation Insurance with us previously?

The policy information on this page is from our current COVID cancellation insurance, and will therefore not apply specifically to your booking. Your policy will differ depending on when you purchased it with us:


Before 4:27pm on 11 March 2020

Your cancellation insurance may cover COVID-related illnesses in certain circumstances. Please refer to the information in the cancellation insurance documentation you were sent at the time of booking. For specific queries, please contact Endsleigh directly on 01202 038 946.


After 4:27pm on 11 March 2020 but before 12 January 2021

Please refer to the information in the cancellation insurance documentation you were sent at the time of booking. If you would like to upgrade to our current COVID Cancellation Insurance, you can do so by calling us on 01348 837871 and paying the difference in cost over the phone.

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