Contact Us

Please read before contacting us

We are currently receiving an extremely large number of calls and emails. Before contacting us, please check all sections below so we can deal with your enquiry as efficiently as possible.

We assure you that we will deal with every enquiry, with a current priority to deal with enquiries regarding bookings before 13 March 2021.

We wholeheartedly apologise for any delay in our reply - thank you for your understanding at this unique time.

Staying with us before 13 March 2021?

We are currently contacting guests whose holidays may not be able to go ahead.

If you have a question about your holiday that you can't find the answer to within our FAQs section, you can get in touch with us by using the button below to open our enquiry form. Please be aware that we are extremely busy at the moment and are dealing with booking enquiries as a priority.

Send us a message

Please only contact us if you are staying with us before 13 March 2021 and remember to include your booking number and holiday dates so we can deal with your enquiry as efficiently as possible.

I'd like to receive emails from you

Staying with us before 13 March 2021?

Your holiday will not be able to go ahead as planned, and we are contacting all guests to discuss their options.

The options available are:

Amend your holiday to available dates in the future. Any difference in the price will be charged/refunded as appropriate.
Receive a gift voucher to the value of what you have paid so far (plus a 5% bonus as a goodwill gesture).
Receive a refund on what you have paid so far.

To request one of these online, you can fill out our amendment form by using the button below.

Amend my booking

Staying with us on or after 13 March 2021?

We are currently contacting guests who are staying before this date, so please refrain from contacting us at present.

This situation is changing daily so rest assured that if we need to get in touch with you regarding your booking, we will do so. In the meantime, please continue to check our FAQs for any questions you may have.

Read our FAQs

Pay your balance

Our online secure payment form means you can pay your balance at a time that suits you.

Make a payment

Coronavirus FAQs and Updates

Have a question? You may find the answer you need by looking at our dedicated Coronavirus updates page.

View Updates

I would still like to ask a question

If you can't find the answer to your query on our website, please use the button below to contact us. Our phone lines and emails are incredibly busy but we will get back to you as soon as we can.

Send us a message

Please only contact us if you are staying with us before 13 March 2021 and remember to include your booking number and holiday dates so we can deal with your enquiry as efficiently as possible.

I'd like to receive emails from you

Opening Hours:

Monday - Saturday: 9:00am – 6:00pm

Sunday: 10:00am – 2:00pm

Get in touch

01348 837871

[email protected]

All staff are currently working from home so there will be a delay in responding to any post sent to our offices.

If you have already contacted us via post, please use the 'Send us a message' button above to send us an email with your query.

Please note we are dealing with a huge number of enquiries at the moment but we will deal with every enquiry. Thank you.

Head Office

Quality Cottages, Cerbid, Solva, Haverfordwest, Pembrokeshire, SA62 6YE

St Davids

Quality Cottages, 18a Cross Square, St Davids, Haverfordwest, Pembrokeshire, SA62 6SE