We are currently receiving an extremely large number of calls and emails.
Please read the sections below as you may well be able to find an answer to your query, perhaps without the need to contact us directly and therefore wait for our response.
If you do choose to contact us regarding your booking, we assure you that we will deal with every enquiry but are currently dealing with imminent holidays as a priority.
We wholeheartedly apologise for any delay in our reply - thank you for your understanding at this unique time.
Your holiday will not be able to go ahead as planned, and we are contacting all guests to discuss their options.
The options available are:
To request one of these online, you can fill out our amendment form by using the button below.Amend my booking
We are delighted to be able to welcome our guests once again, so your upcoming holiday is likely to be able to go ahead as planned.
However, there are a few reasons this may not be the case so please ensure you keep yourself up-to-date with the latest government guidelines and our information pages throughout the website.
Rest assured that if we need to get in touch with you regarding your booking, we will do so. In the meantime, please continue to check our FAQs for any questions you may have.Read our FAQs
In certain situations, we can offer you the following options:
Amend your holiday
Either move to available dates in the future or amend your party so it fits inline with government guidelines and restrictions (e.g. guests from one household). Any difference in the price will be charged/refunded as appropriate.
Receive holiday gift vouchers to the value of what you have paid so far (plus a 5% bonus as a goodwill gesture).
Receive a refund to the value of what you have paid so far.
To request one of these online or to find out if your booking meets the requirements, you can fill out our amendment form by using the button below.Amend my booking
We are currently accepting new bookings, inline with the latest government guidelines.
Thousands of guests have already booked with us for 2021 and beyond, so use the button below to find your Welsh holiday today.Begin my search
Have a question? You may find the answer you need by looking at our dedicated Coronavirus updates page.View Updates
Our online secure payment form means you can pay your balance at a time that suits you.Make a payment
If you can't find the answer to your query on our website, please use the button below to contact us. Our phone lines and emails are incredibly busy but we will get back to you as soon as we can.Send us a message
Please only contact us if you are staying with us before 12 April 2021 and remember to include your booking number and holiday dates so we can deal with your enquiry as efficiently as possible.
Monday - Saturday: 9:00am – 6:00pm
Sunday: 10:00am – 2:00pm
Monday - Sunday: 24 hours a day
*Our phone lines are currently open 24/7 in order to try and deal with your enquiries as best we can. This may change at any moment due to demand. Thank you for your patience and understanding.
All staff are currently working from home so there will be a delay in responding to any post sent to our offices.
If you have already contacted us via post, please use the 'Send us a message' button above to send us an email with your query.
Please note we are dealing with a huge number of enquiries at the moment but we will deal with every enquiry. Thank you.
Quality Cottages, Cerbid, Solva, Haverfordwest, Pembrokeshire, SA62 6YE
Quality Cottages, 18a Cross Square, St Davids, Haverfordwest, Pembrokeshire, SA62 6SE
St Davids Office
18a Cross Square