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96% would recommend
We are currently receiving an extremely large number of calls and emails.
Please read the sections below as you may well be able to find an answer to your query, perhaps without the need to contact us directly and therefore wait for our response.
If you do choose to contact us regarding your booking, we assure you that we will deal with every enquiry but are currently dealing with imminent holidays as a priority.
We wholeheartedly apologise for any delay in our reply - thank you for your understanding at this unique time.
Your holiday will not be able to go ahead as planned, and we are contacting all guests to discuss their options.
The options available are:
To request one of these online, you can fill out our amendment form by using the button below.
Amend my bookingWe are delighted to be able to welcome our guests once again, so your upcoming holiday is likely to be able to go ahead as planned.
However, there are a few reasons this may not be the case so please ensure you keep yourself up-to-date with the latest government guidelines and our information pages throughout the website.
Rest assured that if we need to get in touch with you regarding your booking, we will do so. In the meantime, please continue to check our FAQs for any questions you may have.
Read our FAQsIn certain situations, we can offer you the following options:
Amend your holiday
Either move to available dates in the future or amend your party so it fits inline with government guidelines and restrictions (e.g. guests from one household). Any difference in the price will be charged/refunded as appropriate.
Gift voucher
Receive holiday gift vouchers to the value of what you have paid so far (plus a 5% bonus as a goodwill gesture).
Refund
Receive a refund to the value of what you have paid so far.
To request one of these online or to find out if your booking meets the requirements, you can use the button below.
Check my bookingWe are currently accepting new bookings, inline with the latest government guidelines.
Thousands of guests have already booked with us for 2021 and beyond, so use the button below to find your Welsh holiday today.
Begin my searchHave a question? You may find the answer you need by looking at our dedicated Coronavirus updates page.
View UpdatesOur online secure payment form means you can pay your balance at a time that suits you.
Make a paymentIf you can't find the answer to your query on our website, please use the button below to contact us. Our phone lines and emails are incredibly busy but we will get back to you as soon as we can.
Send us a messageMonday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 09:00-18:00
Sunday: 10:00-16:00
All staff are currently working from home so there will be a delay in responding to any post sent to our offices.
If you have already contacted us via post, please use the 'Send us a message' button above to send us an email with your query.
Please note we are dealing with a huge number of enquiries at the moment but we will deal with every enquiry. Thank you.
Quality Cottages, Cerbid, Solva, Haverfordwest, Pembrokeshire, SA62 6YE
Quality Cottages, 18a Cross Square, St Davids, Haverfordwest, Pembrokeshire, SA62 6SE
Head Office
Quality Cottages
Cerbid
Solva
Haverfordwest
Pembrokeshire
SA62 6YE
St Davids Office
Quality Cottages
18a Cross Square
St Davids
Haverfordwest
Pembrokeshire
SA62 6SE
We are proud to have been awarded the status of an official Visit Wales accredited agency since its inception. This accreditation provides our guests with an assurance of the quality they can expect when booking with us.
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