We are currently accepting bookings from 11 July 2020 onwards. If you are due to stay with us before then, please click here to move your holiday using our online amendment form.

How we are dealing with Coronavirus

Please read before contacting us

We are currently receiving an extremely large number of calls and emails. Before contacting us, please check all sections below so we can deal with your enquiry as efficiently as possible. We assure you that we will deal with every enquiry and apologise for any delay in our reply - thank you for your understanding at this unique time.

Our primary aim is for you to enjoy your holiday in Wales when it is safe to do so. We hope you find the information below useful and reassuring when booking your next holiday with us.

Coronavirus FAQs and Updates

In these unprecedented times, it is extremely important that we safely react to the ongoing events and restrictions of the world around us. If you have any questions about a new or upcoming booking, you may find that we have already answered them here.

Read our COVID-19 FAQs and Updates

If you think your holiday can't go ahead

If you are travelling from an area of high-risk or local lockdown, or have more than 6 people over the age of 11 in your party, due to Welsh Government restrictions your holiday may not be able to go ahead as planned. If you believe your booking is affected by this, please enquire about your booking online.

Use our Booking Amendment Form

Book with Confidence

We have moved thousands of holidays over the past few months, and also accepted thousands of new bookings. You can be sure that if your holiday can no longer take place due to any government lockdown restrictions, we will offer you several flexible booking options.

Find out more