We are currently accepting bookings from 11 July 2020 onwards. If you are due to stay with us before then, please click here to move your holiday using our online amendment form.
Our primary aim is for you to enjoy your holiday in Wales when it is safe to do so.
We hope you find the information below useful and reassuring when booking your next holiday with us.
We are currently receiving an extremely large number of calls and emails. Before contacting us, please check all sections below so we can deal with your enquiry as efficiently as possible.
We assure you that we will deal with every enquiry, with a current priority to deal with enquiries regarding bookings before 23 August 2020.
We wholeheartedly apologise for any delay in our reply - thank you for your understanding at this unique time.
You can be sure that if your holiday can no longer take place due to any government lockdown restrictions, we will offer you several flexible booking options.Find out more
Your booking should go ahead as planned. If you have a question about your holiday, you can get in touch but please appreciate that we are extremely busy at the moment and are dealing with immediate enquiries as a priority.Get in Touch
Your booking should go ahead as planned. Please refrain from contacting us at present; rest assured that if we need to get in touch with you regarding your booking, we will do so. If you are looking to pay your balance or have a specific enquiry, you may find the answer in our FAQs.Read our FAQs
In these unprecedented times, it is extremely important that we safely react to the ongoing events and restrictions of the world around us. If you have any questions about a new or upcoming booking, you may find that we have already answered them here.View our latest updates