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Book with Confidence

In these uncertain times, you want to know that your booking - and money - is safe with us. Read below to find out what you can expect once you book with us.


Providing peace of mind with our market-leading COVID insurance

In these unprecedented times, it is always best to consider all eventualities.

In partnership with our insurance provider, Endsleigh, we have arranged an insurance package tailored specifically for our guests during the COVID pandemic. Most normal insurance policies will not cover COVID-related incidents so we are pleased to be able to offer this to our guests.

If you or any of your party cannot travel due to a positive COVID test, have been told to isolate due to track and trace notifications, or have even been made redundant, this optional insurance will have you covered up to the total value of your holiday.

This sort of cover is priceless in these uncertain times - for further information, use the button below.

Find out More

Flexible booking options if we have to cancel your holiday

Having peace of mind is a priceless commodity when booking your holiday.

When you book with us, you can be sure that if your holiday can no longer take place due to any lockdown restrictions, we will be in touch. Working alongside our owners, we will discuss your preferred dates and find a solution so you can enjoy your holiday with us in Wales.

We can offer you the following options:

Amend your Dates

We are pleased to say we can move your booking to any new available dates you wish. If your new holiday costs more or less than your original holiday, the difference will either be charged or refunded to you respectively. To check if your booking is eligible, please click here

Gift Vouchers

If you are unsure of when you would like to stay with us, we can offer you gift vouchers for use on a future holiday with us. For more information on our gift vouchers, please click here.

Refund

We would hate for you to miss out on your holiday completely. After exploring all other options, if you really wish to cancel your holiday and receive a refund, we can do this over the phone.

If you are in doubt as to which option to choose, we are advising guests to amend their holiday to new dates, due to the fact we are already moving holidays to later in the year while also still taking lots of NEW bookings; if you choose to take a refund, we unfortunately cannot guarantee availability later on.

We have already helped thousands of guests move their holiday

Our primary aim is for you to enjoy your holiday in Wales when it is safe to do so.

Over the last few months, all of our team have been working tirelessly to amend holiday dates for bookings that were due to start before 11 July 2020. We have reached out to all of these guests and the vast majority have pushed their holidays back to a suitable date in the future.


We have several flexible payment options

With bookings being made further in advance than usual, our flexible payment options are proving extremely popular, especially our new Direct Debit plan.

Depending on when you are looking to book for, we can offer you the following options:

Direct Debit

When booking more than 16 weeks in advance, we are delighted to offer interest-free monthly payments with a deposit from as little as £20 when you book. For more information, please click here.

Pay with a Deposit

When booking more than 8 weeks in advance, we can offer you a deposit payment option. When you book, you will pay 1/3 of the rental cost plus any extras and we'll send out a reminder to you when the balance is due, 8 weeks before you stay with us.

Pay in Full

If you would rather pay the total holiday cost upfront, we still offer this option on all of our holidays, whatever your dates may be.


We look forward to safely welcoming you

Our great country of Wales - and all of its popular holiday destinations - will be here waiting for you.

It goes without saying that the safety of our guests and our local communities is paramount. We want to ensure that we are able to give you the very best Welsh welcome we can.

Once again, we are extremely thankful to our owners for being able to move thousands of guests to future holiday dates with us.


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Further reading on Coronavirus

Book with Confidence

We have moved thousands of holidays over the past few months, and also accepted thousands of new bookings. You can be sure that if your holiday can no longer take place due to any government lockdown restrictions, we will offer you several flexible booking options.

Find out more

Coronavirus FAQs and Updates

In these unprecedented times, it is extremely important that we safely react to the ongoing events and restrictions of the world around us. If you have any questions about a new or upcoming booking, you may find that we have already answered them here.

Read our COVID-19 FAQs and Updates

Can my booking go ahead as planned?

We are now delighted to be welcoming our guests once again, and for most people their holiday can now go ahead as planned.

However, there are still some restrictions, particularly involving the mixing of households. To check if your booking will be affected, use the button below.

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