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These details can be found on your booking confirmation email.

Your Holiday

Your holiday can go ahead

It looks like your holiday can go ahead as planned, but please read below for more specific information on your booking.

Based on your holiday start date, your party of guests will need to be from only ONE household to ensure it falls inline with Welsh government restrictions.

We are more than 1 household

Based on your holiday start date and the current information we have available to us, your party of guests will need to be from a maximum of TWO households to ensure it falls inline with Welsh government restrictions.

We are more than 2 households

At this moment in time, there are some restrictions in terms of the number of households that can stay with us in one accommodation.

However, due to your holiday starting at least 8 weeks away, with the current information we have available it is still unclear which – or if any – specific restrictions will be in place at the time of your holiday.

Therefore, we are urging all guests to read through our Coronavirus Updates and FAQs to keep up to date with the latest guidelines and restrictions.

This booking has already started

It looks like your booking is ongoing or has now finished, therefore you can't use this form.

If you believe this is an error, please get in touch.

This booking is cancelled

It looks like this booking has been cancelled.

If you believe this is an error, please get in touch.

Please choose from the options below:

Staying with too many households?

Your holiday can still go ahead if you wish: please adjust the total number of guests so that it meets the household requirements for your holiday by stating this in the 'Leave a message' box below.

Can't decide on new dates? Select 'Receive Gift Vouchers' from the options above to choose new dates at a time that suits you.

Summary of changes

  Difference in Cost

Your remaining balance will decrease from £ to £.

This will be due by (8 weeks before your new holiday).

Your remaining balance will increase from £ to £.

This will be due by (8 weeks before your new holiday).

Your balance will remain the same (£).

This will be due by (8 weeks before your new holiday).

Due to your new holiday estimate being less, it looks like you will be due a refund of £.

Please note: the estimated cost of your new holiday excludes any optional extras you may have originally added (i.e. Hot Tub, Aga, Cancellation Insurance).

Quality Cottages Gift Vouchers

We understand in the current climate that not everyone can be sure when they would like to go on holiday. For flexibility, we are offering Quality Cottages vouchers that you can redeem on a future holiday with us.

Our gift vouchers normally last for 12 months from the time of purchase but, in this unique current world situation, we are currently extending this to 18 months. We hope this allows you to enjoy your Welsh holiday at a time that suits you.

Gift Voucher Summary
Cost of Holiday
Paid So Far £
Voucher Amount (includes 5% goodwill gesture) £

Refund on your holiday

During the Coronavirus pandemic, we have successfully moved thousands of guests to alternative dates in the future, meaning dates for this year and also especially next year are being booked up faster than normal. This is why we are suggesting that you do try and find alternative dates or receive gift vouchers so you can still enjoy your holiday in Wales at a later date that you have secured well in advance.

However, if you really do wish to cancel and receive a refund of £ (what you have paid so far), then please leave a message in the box below explaining your reasons and eligibility.

If eligible for a refund, we will be in touch as soon as we can - please note we are extremely busy at present and, as such, the refund process can take up to 28 working days. Your enquiry will not being ignored - thank you for your patience and understanding.

By clicking the button above, you agree to any new applicable holiday charge - please consult the property page for rates.

Last updated: Monday 12 April 2021

We are delighted to be able to welcome our guests once again, and your upcoming holiday is now likely to be able to go ahead as planned.

We are however asking all of our guests to ensure that they stay up-to-date with the latest government guidelines and restrictions, in particular the mixing of multiple households:
Wales - England - Scotland

If you think your holiday will not be able to go ahead as planned due to these restrictions, you can call us on 01348 837871 or contact our team here and we will discuss your available options with you.

As of 7 August 2021, there are no COVID restrictions on party size or composition affecting bookings of holiday accommodation in Wales.

We have helped thousands of guests move their holiday

Our primary aim is for you to enjoy your holiday when it is safe to do so. All of our team have been working tirelessly to amend holiday dates for bookings that have been affected by Coronavirus.

If a booking is cancelled and a refund is requested, we will act as quickly as we can to deal with the request. However, please be aware that it may take up to three weeks for monies to reach you once the booking has cancelled. We will, of course, do all we can to get this resolved promptly, but due to unprecedented demand, it may take some time.

Since 1961, we have invested significantly in systems that allow us to process bookings as easily and efficiently as possible. We have prided ourselves on providing "Quality" holidays and making beautiful memories for happy customers, yet in these uncertain times, our systems are strained and pushed in a way they were never designed or intended to be. That is to mass-cancel, mass-move and mass-refund. We hope it goes without saying that we are trying our best and will make every effort to promptly deal with your requests.

Thank you for your patience and understanding. We wish you well and hope to welcome you to Wales when it is safe for you and your family to do so,

The Rees Family

Further reading on Coronavirus

Book with Confidence

We have moved thousands of holidays over the past few months, and also accepted thousands of new bookings. You can be sure that if your holiday can no longer take place due to any government lockdown restrictions, we will offer you several flexible booking options.

Find out more

Coronavirus FAQs and Updates

In these unprecedented times, it is extremely important that we safely react to the ongoing events and restrictions of the world around us. If you have any questions about a new or upcoming booking, you may find that we have already answered them here.

Read our COVID-19 FAQs and Updates

Can my booking go ahead as planned?

We are now delighted to be welcoming our guests once again, and for most people their holiday can now go ahead as planned.

However, there are still some restrictions, particularly involving the mixing of households. To check if your booking will be affected, use the button below.

Check my booking