Last updated: Monday 12 April 2021
We are delighted to be able to welcome our guests once again, and your upcoming holiday is now likely to be able to go ahead as planned.
We are however asking all of our guests to ensure that they stay up-to-date with the latest government guidelines and restrictions, in particular the mixing of multiple households:
Wales - England - Scotland
If you think your holiday will not be able to go ahead as planned due to these restrictions, you can call us on 01348 837871 or contact our team here and we will discuss your available options with you.
As of 7 August 2021, there are no COVID restrictions on party size or composition affecting bookings of holiday accommodation in Wales.
Our primary aim is for you to enjoy your holiday when it is safe to do so. All of our team have been working tirelessly to amend holiday dates for bookings that have been affected by Coronavirus.
If a booking is cancelled and a refund is requested, we will act as quickly as we can to deal with the request. However, please be aware that it may take up to three weeks for monies to reach you once the booking has cancelled. We will, of course, do all we can to get this resolved promptly, but due to unprecedented demand, it may take some time.
Since 1961, we have invested significantly in systems that allow us to process bookings as easily and efficiently as possible. We have prided ourselves on providing "Quality" holidays and making beautiful memories for happy customers, yet in these uncertain times, our systems are strained and pushed in a way they were never designed or intended to be. That is to mass-cancel, mass-move and mass-refund. We hope it goes without saying that we are trying our best and will make every effort to promptly deal with your requests.
Thank you for your patience and understanding. We wish you well and hope to welcome you to Wales when it is safe for you and your family to do so,
We have moved thousands of holidays over the past few months, and also accepted thousands of new bookings. You can be sure that if your holiday can no longer take place due to any government lockdown restrictions, we will offer you several flexible booking options.Find out more
In these unprecedented times, it is extremely important that we safely react to the ongoing events and restrictions of the world around us. If you have any questions about a new or upcoming booking, you may find that we have already answered them here.Read our COVID-19 FAQs and Updates
We are now delighted to be welcoming our guests once again, and for most people their holiday can now go ahead as planned.
However, there are still some restrictions, particularly involving the mixing of households. To check if your booking will be affected, use the button below.Check my booking