Frequently Asked
Questions
How easy is it to set up?
Signing up for direct debit is simple and only takes a matter of seconds!
Simply choose to pay via Direct Debit in our checkout, fill out the required bank details whilst
making a booking.
Choose your preferred deposit amount (minimum £20) and pay for the rest of your holiday in
manageable monthly payments.
Payments will begin on the 1st of the next available month* and continue automatically
thereafter.
The remaining balance will be split evenly between the remaining months.
How often are payments made?
After the initial deposit, payments are split evenly between the remaining months until the month
of your holiday.
Your monthly payments will begin on the 1st day of the next month* and will continue until the
month of your holiday.
How are my payments processed?
Deposit payments are made by Credit or Debit Card at the time of booking.
All other payments will be processed automatically and will be taken directly from your bank on
the first of the month.
How secure is the Direct Debit service?
Our providers platform platform is powered by three provisions located in two geographically
separate tier 3 data centres. Essentially, our processing environment is completely segregated
from our headquarters in Cerbid, West Wales!
The servers that run the Direct Debit platform are located in private dedicated racks, locked by
proximity access to named individuals. The database is surrounded by our Unified Threat
Management system, which is a combination of firewall, intrusion, DoS/DDoS with gateway
anti-virus, spyware and malware protection. In addition to this, our technical developers and
external IT consultancy firm carry out daily detection and prevention checks to scan for any
signs of attempted intrusion.
Are you compliant?
Our platform providers are an ISO 27001 Certified Organisiation. This is an on-going process
which requires all employees to embrace information security and to commit to the safeguarding
of our clients sensitive data as well as our own information assets. Audits are performed on an
annual basis to confirm risk assessments and threat analysis have exposed any potential
vulnerabilities that could threaten the security of the operation.
* Holidays must be booked before the 20th of each month for monthly payments to begin on the 1st
of the next month. For example, if a holiday is booked on the 19th of January, monthly payments
will begin on the 1st of February. However, if a holiday is booked on the 20th of January,
monthly payments will begin on 1st of March.
